ORDERS & PAYMENT
How do I make an order?
Just click on a product you like and add to cart. Then just follow the easy checkout process.
Once we get your order, we will first jump for joy, send you a confirmation email and start preparing your goods. Please allow 2 business (except for pre-order) days for us to get everything ready and dispatch your goods.
We don’t want your goods to get to someone else. Please check your order and make sure there are no mistakes. Once your order has been dispatched, you will receive a confirmation email including a tracking number.
What forms of payment do you accept?
We process all payments through PayPal’s credit card gateway because they are safe and fast, and we love that.
PayPal payment is convenient, immediate, traceable and safe (your sensitive financial information and credit card number are never shared with us).
Final prices will be charged in Dollar. Prices displayed in other currencies are estimations.
When will my pre-order ship?
The date can be seen in each product detail.
Can I cancel my pre-order?
As long as your item has not been sent, you can cancel the pre-order at any time. You will not have any loss, a full refund of your money.
Why do pre-order have discounts?
Thank you for your trust in us, and you have spent time waiting for the product, so you must accept these discounts.
Where do you ship to?
We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.
FREE WORLDWIDE SHIPPING with DHL, UPS or S.F. Express.
Do I have to pay duties and taxes?
International orders may incur customs duties or local taxes and customers are responsible for duties incurred upon delivery.
How long will it take my package to arrive?
Estimated delivery times:
USA & Canada
5-15 business days depending on location
UK & Europe
6-15 business days depending on location
6-20 business days depending on location
What is your return policy?
In case you want to return or exchange any good, please email firstname.lastname@example.org.
We accept returns or exchanges on undamaged and unused items within 10 days of the delivery date. Please remember that returns must include original receipts, tags and original packaging.
We don’t want your goods to get lost upon delivery, neither upon return shipping. Please use a reliable shipping service to send any return, since we cannot be responsible for any lost, stolen or damaged goods incurred upon return shipping.
Customers are responsible for shipping and insurance fees on returned goods. Transaction fees cannot be refunded.
When will I receive my refund?
We will process your return within 10 days upon receiving the returned goods.
Your refund will be processed in the form in which payment was received, as easy as that.
We offer repairs on defective merchandise (hardware, zippers, and workmanship) for a period of two years from the date of original retail purchase.
User wear and tear from normal use (natural fading and softening of materials; stains, spots and spills; scratches and stretching from wear; damage to finishes or seams from friction) are excluded from the warranty.
For repairs inquiries, please email email@example.com.
Customers are responsible for shipping and insurance fees on goods sent back to be repaired.
We will take care of shipping and insurance fees on goods to be sent to the customer after being repaired.
Please cherish your bags, in order to better protect animals.
For leather: for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products Before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather.
* Keeping the product in its dust bag when not in use
* Avoiding contact of light suede with dark clothing and vice versa to reduce the possibility of color transfer
* Avoiding contact of suede with liquid, water, alcohol or oils
* Avoiding exposure to direct sunlight
* Avoiding contact with rough or abrasive surfaces